Customer Service Management

Who Should Attend?

This course has been specifically designed for all levels of staff from Directors to Supervisors involved with CRM, Customer Services, Sales and Marketing.

What you will learn

By the end of this course, participants will be able to:

  • Understand the value of a customer service philosophy for business growth and service excellence
  • Develop and assess the success of a customer service management system
  • Display service leadership
  • Understand and develop infrastructure and technology
  • Effectively utilize measurement systems and tools
  • Ensure integration and operationalization

Increase your knowledge of the latest development of Customer Service for business excellence.

This course will help you understand how to develop appropriate plans to deploy excellence Customer Service within an organization and bring new insights, set visions and lead Customer Service teams. Whether implementing a new Customer Service or rejuvenating an existing one, participants will be prepared

This four -day course addresses the importance of managing the Customer Service outputs and exceeding customer expectations by elevating customer care and professionalism at the Customer Service Center.



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